What each tab is for, what happens on its own, and the handful of rules the system will not let anyone break. Written for whoever is on the screen, not for whoever built it.
How the whole thing hangs together
A brand joins and agrees a share. Their products go on the cørt shop once you approve them. A player buys on the cørt shop. Every half hour a job reads the shop, splits each order into one part per brand, and puts each part in front of the brand that has to pack it. The brand posts it and enters the tracking. The same job pushes that to the shop, so the shop emails the customer their tracking. Fourteen days later the brand's money is payable and you draw a statement and pay it.
Nothing in that list waits on anyone remembering to run it, apart from your approvals and your payouts.
Applications Applications
Every brand that applies lands here with their website and catalogue size. Approve or decline. Approving sends them their welcome and opens their account at the standard 20% until a share is actually agreed with them.
Affiliation Affiliation
Where the share is settled. A brand offers what they are happy to give; you accept, counter or decline. The rate only ever moves when somebody accepts an offer, so nobody can drift onto a number that was never agreed.
Anything outside 0 to 60 per cent is refused as a typo.
One open offer at a time, from either side.
The screen shows you which brands are still carrying the assumed 20% that nobody ever agreed with them. Those are the ones to have a conversation with.
Products Products
Everything brands have ticked for us to sell. Approve it, then queue it. Within half an hour it is on the cørt shop with the brand's photos, price and name, and the listing keeps itself in step with their stock.
Your approval is the only thing that puts a product in front of a customer. Nothing else can reach the shop, and nothing publishes itself.
Orders Orders
Both halves of every sale: the brand's part and cørt's own stock, with what cørt keeps on each. At the top you get what needs you today.
What the numbers mean
Awaiting acceptance — the brand has not picked it up yet.
Late — past the time they were given to accept or post it.
Problems — a brand has flagged it: out of stock, damaged, cannot post.
Owed to brands — money earned and not yet paid out.
cørt earned — our share on the same orders.
When you have to step in
Use the team override on an order to cancel it, re-open it, or mark it a problem. Cancelling also stops the money owed on it.
Use it when a brand has gone quiet and the customer is waiting. Everything you do here is written down against the order.
Payouts Payouts
Money becomes payable fourteen days after the brand posts the parcel, which is the returns window.
Build a statement for that brand. It gathers everything that has passed the window and nothing that has not.
Pay it from the bank as you normally would, then record it as paid with the reference you sent it as.
The system refuses to draw money early, refuses a payment with no reference, and refuses to pay the same statement twice. Those are not warnings, they are refusals.
Settings and your team Settings
Invite a teammate by email and they set their own PIN on a link that expires. Everyone changes their own username and PIN here, and nobody has to ask anyone for a password.
What runs on its own
Every half hour — reads the cørt shop for new orders and files them, then pushes any dispatch a brand has entered back to the shop so the customer gets their tracking.
Every half hour — puts newly approved products on the shop.
Hourly — re-reads connected brand catalogues so prices and stock stay in step.
All three are safe to run twice: filing the same order again updates it rather than duplicating it, and a dispatch already sent to the shop is never sent again.
If something looks stuck
An order on the shop that is not here yet — it arrives on the next half-hourly run. If it is still missing after an hour, the line probably matches no brand, which means it is being treated as cørt's own stock.
A brand says they posted it but the customer has no tracking — check the order shows dispatched here. If it does and the shop still shows it unfulfilled, tell Otis: the push to the shop is recorded either way, so it can be traced.
A brand cannot see an order — they are signed in as a different brand, or the order is cørt's own stock, which no brand is ever shown.